Privacy Policy

Last updated: 1 December 2025

JollyMirador Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jollymirador.games and use our free social games services.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Contact us via email, phone, or contact form
  • Submit feedback or support requests
  • Participate in surveys or promotions

This information may include your name, email address, phone number, and the content of your messages.

1.2 Automatically Collected Information

When you access our services, we may automatically collect certain technical information, including:

  • IP address and general location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for site functionality (e.g., age verification, cookie consent)
  • Analytics Cookies: Help us understand how visitors use our site (optional, requires consent)

You can manage cookie preferences through our cookie settings banner or your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our services
  • To respond to your enquiries and provide customer support
  • To understand and analyse how you use our services
  • To improve, personalise, and expand our services
  • To ensure age verification compliance (18+ requirement)
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent (e.g., for analytics cookies)
  • Legitimate Interests: To operate our services, ensure security, and improve user experience
  • Legal Obligation: To comply with age verification requirements and other legal duties

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website (e.g., hosting providers, analytics services)
  • Legal Requirements: If required by law or in response to valid legal requests
  • Business Transfers: In connection with any merger, sale, or transfer of company assets

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Contact Form Data: Retained for 2 years after your last contact
  • Technical Logs: Retained for 12 months
  • Cookie Data: Retention varies by cookie type (see cookie settings)

6. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data under certain conditions
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to our processing of your data
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@jollymirador.games. We will respond within one month.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites (such as responsible gaming support organisations). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are strictly for users aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we discover that we have collected data from someone under 18, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

For specific GDPR-related queries, visit our GDPR Information page.

13. Important Notice About Our Services

JollyMirador provides free social games for adults aged 18+ only. All games are 100% free to play with no real-money prizes, no deposits, and no withdrawals. Our platform is for entertainment purposes only and carries no financial risk.